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Frequently Asked Questions:

When will my order be shipped?

Most items and orders placed before 3pm EST on business days are shipped the same day. Some items have additional delays to delivery that are notated on the website.

What forms of payment does HockeyWorld accept?

We accept PayPal, Visa, Mastercard, American Express and Discover credit and debit cards. If you wish to pay by certified check or money order, you can do that by contacting us at 1 800 888-GOAL (4625) or 1 800 FACEOFF (322-3633) (Toll Free in US) - International Callers please call +1 (810) 743-4015.

Can I use a gift card from a credit card company (Visa, American Express, Discover etc.)?

Some of these cards may not process successfully due to the address verification system we utilize to reduce credit card fraud. The gift card must be registered to your credit card billing address. To place an order using one of these cards contact us at 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015.

Where can I check my order status?

If you registered on the website (or provided a password over the phone) you can log into your account page on the website to check your order status. If you do not know (or forgot) your password, you may click on the "Forgot Password" link on the login screen, enter your email address, and your password will be reset and emailed to you.

I don't want to place an order online. Can I place it over the phone?

We would be more than happy to help you out. 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015 between the hours of 9:00am - 8pm EST Monday through Friday, 10am - 8pm EST on Saturday and 12 noon - 5pm on Sundays (not including holidays).

Why do some items say call for price?

Certain manufacturer restrictions keep us from posting the price or selling certain items on the website. Give us a call at 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015 for our great prices on these items.

Does HockeyWorld offer free shipping?

We offer free shipping on most items when the product total is over $99. Certain items carry an oversize surcharge that is charged no matter what the order total is. Click here for our shipping table and complete shipping policy.

What shipping methods do you offer?

We offer standard shipping (3-7 business days), 2nd-Day (2 business days) and Overnight(1 business day) shipping options. Please note, express shipping options are not available in all areas. Hawaii & Alaska orders are shipped through USPS priority mail. Click here for our shipping table and complete shipping policy.

What are oversize charges?

Oversize charges are charges the shipping companies bill us for particularly large or heavy items/packages. Some examples of items that generally carry oversize charges are wheel bags, hockey goals, goalie leg pads and sticks. Click here for our shipping table and complete shipping policy.

Does HockeyWorld sell or share my information?

We respect your privacy and put the utmost importance on it. We do not sell, rent or share any of our customer's information to any non-affiliated companies. Click Here for our Privacy & Security policies to read more about how you are protected.

The item I ordered does not fit, can I return it?

If you would like to return or exchange an item, you can do so hassle free within 30 days from the date of purchase. The item must be in new unused condition with all of the original manufacturer's packaging and tags. Click here for our complete return policy.

Why can't I return underwear, jocks, or other pelvic protection?

Due to the nature of the product we cannot accept returns on underwear, jocks, or other pelvic protection. We understand the frustration this may cause, however there are no exceptions to this policy.

Can I still use my 1800FACEOFF.Com Gift Certificate?

We will continue to honor the 1800FACEOFF.Com gift certificates that have been purchased. These can be used on the website through the normal checkout process or can be used through our customer service representatives by placing your order over the phone.

What does "Full Right" mean for a goal stick, catch glove or blocker?

Full right can be a confusing term, it applies to a left handed or southpaw goalie who catches with their right hand.

Do I need a left or a right goal stick?

A left goal stick is held in the right hand for a "regular" goalie. A "Full Right" goalie would use a right handed goal stick.

Do I need a left or a right player stick?

Whichever hand is lower on the stick denotes the curve of the stick. For a right handed stick the player's lower hand would be his/her right hand.

What is the best way to contact HockeyWorld about my order?

You can contact HockeyWorld at 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015 between the hours of 9:00am - 8pm EST Monday through Friday, 10am - 8pm EST on Saturday and 12 noon - 5pm on Sundays (not including holidays). Or you can email us at sales@hockeyworld.com

Where is the skate sizing guide?

The skate sizing guide is linked off the skate pages.

I just recently bought a one piece composite stick and unfortunately the length is too long. How do you cut these sticks to size?

You can cut down the composite sticks to fit the size. The more you cut from the length of the shaft, the stiffer the stick will become. Keep this in mind, however if you only need an inch or so, it should not effect the flex dramatically. To cut the composite stick or shaft, we suggest using a hack saw or something with a fine blade (instead of a wood saw).

Which brand of ice hockey skate is the best for wide feet?

RBK skates tend to be wider in the heel, mid-foot and toe than most other skates. CCM is slightly more narrow in the mid-foot. Graf offers both wide and narrow models, but the 705 and G5 are the two that fit a little deeper/wider. Easton skates are wider in the toe and more narrow in the heel. Nike Bauer skates tend to be more narrow throughout.

Do you match prices found on competitors' websites?

We do match prices from most competitors websites. The item has to be in stock and the same options as you are looking to purchase from us. Some restrictions do apply, but if you contact our sales department at 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015 they would be happy to take a look at matching the price you are seeing.

Do you have a retail store?

We actually have 22 retail stores. Simply click the "Store Locations" link at the top of the page to search for the one nearest you. Please be advised, the prices are not necessarily the same in the retail stores. Our prices online tend to be lower on many items.

Can you pay by money order or is credit card the only payment method you accept?

You can pay by cashier's check or money order. Simply call 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015 to place your order. They will put the product on hold for you and give you the address to mail your payment.

We don't like the item we ordered. Or the item does not fit. What is your return policy?

We can return or exchange any unused items (with the exception of jocks) within 30 days of the date of purchase. You would just need to contact our sales department at 1 800 888-GOAL (4625) (Toll Free in US) - International Callers please call +1 (810) 743-4015 and they will give you a return authorization number and an address to send the skates back to. The return postage is your responsibility, but as long as everything is unused and in the original packaging, there is no restocking fee.

I'm confused about skate sizes.

When you say "CCM 1.5 sizes smaller than shoe size" does that mean if I am a size 10.5 shoe I need a 12 skate, or a 9 skate? 1.5 sizes smaller than shoes size indicates the the size of the skate you need is that size smaller than your dress shoe. i.e. A size 10.5 shoe would take a size 9 skate.

Are your prices in American or Canadian dollars

All prices on the website are listed in US dollars. Any exchange to Canadian currency would be done by your credit card company or bank at the time of purchase.

I am in Canada. Can you ship me Nike or Easton?

Due to restrictions imposed by the manufacturer, Hockey World can not send Nike Bauer or Easton Products to Canada or anywhere outside of the US.