Shipping & Returns

Customer Service

We work hard to make sure every experience you have with us goes smoothly and you get exactly what you need and wanted. Should you have any questions, need to make any changes, want to check on the status of an order, make a return or exchange, here’s how you do it. Or you can feel free to Contact Us directly.

  • Returns & Exchanges
  • Order Changes & Status
  • Shipping & Tracking
  • Warranties, Guarantees & Offers
  • Other Frequently Asked Questions (FAQs)

Returns & Exchanges

Exchanges

If you need to exchange a product that doesn’t fit or wasn’t what you thought you needed, no problem. We will gladly exchange any new product for a different size, color, or item. We do NOT charge a restocking fee. You will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. This ensures the new product is in stock and is being reserved for you. The new order will ship immediately and a credit will be issued once the return arrives.

Return Policy

All returns must be received within 30 days of your invoice date. We can’t accept any returns after 30 days for any reason. Used items are not eligible for refunds or exchanges. Freight is the responsibility of the customer for returns for any reason. Shipping and handling charges are non-refundable. Refused deliveries will be charged $15 and returns without a Return Authorization (RA) number are subject to a minimum 25% restocking fee.

All returns must include:

  • The original Order Summary
  • A RA number obtained by calling us at 1 800 888-GOAL (4625). International callers please call +1 (810) 743-4015 for an RA number. No shipments will be accepted without this number.

Exclusions & Terms:

  • Due to the nature of the product, all sales for jocks, athletic supporters, goal jocks, and pelvic protectors are FINAL.
  • Special orders and Team Orders, are NOT returnable or exchangeable for any reason.
  • Customized products are not returnable or exchangeable for any reason.
  • There is a 25% re-stocking fee for any products that are not returned in the original packaging and/or box, undamaged. The same 25% re-stocking fee will apply to returns that are not properly shipped, either in a separate box, envelope or wrapped in shipping paper. DO NOT use the skate box as a shipping box. The item will be refused at the customer’s expense.
  • We will process your refund within 7 days of receipt. Please allow 2 billing cycles for credit to appear on your statement.

Change or cancel an order

If you need to make any changes to or cancel an order, please call us toll free in the U.S. at 1 (800) 888-GOAL (4625) to make the request before it ships, if at all possible. If a tracking number has been emailed to you, then it is too late to change an order. International customers can call +1 (810) 743-4015.

Shipping

Domestic, APO/FPO, International

We ship anywhere in the world. NOTE: Oversized or overweight items may be subject to additional shipping charges. Be sure to allow appropriate time for processing and handling of your order. Our shipping carriers make their pick-up at 5:00pm ET. Hockey World makes every effort to process and ship your order as quickly as possible.

Here are all of the shipping options available to you:

  • 48 Continental United States

    Find out more about our Free Shipping for orders over $99!

    • Fed Ex Smart Post: Most orders arrive in 4-10 business days.
    • Ground: Most orders arrive in 3-7 business days.
    • Fed Ex 2nd Day: Guaranteed to arrive in two business days.
    • Fed Ex Next Day Air: Next business day.
  • Alaska, Hawaii and Puerto Rico

    • USPS Priority Mail: Applies to Hawaii, Alaska, APO/FPO and Puerto Rico orders only.
    • FedEx 2nd Day rate quotes available.
    • No Overnight delivery option available.
  • APO/FPO

    • USPS Priority Mail
  • International including Canada

    International shipping rates are approximations and may differ from actual costs. We will contact you if the shipping cost is more than what is quoted in your order. Duty, taxes, and customs are the responsibility of the consumer and must be paid upon receipt of the shipment.

    • Global Priority Mail: 7-10 business days. Canadian and international orders only.

    Please Note: Due to export restrictions that some manufacturers enforce on retailers, not all products are available for shipment outside of the United States. For example, Bauer products are not able to be shipped to a freight forwarder per their export policies. For any questions on whether a particular product is able to be shipped internationally, please Contact Us. If an order has already been placed for a restricted product, a Customer Service Rep will contact you. PLEASE ensure that your telephone and/or email address contact information is accurate before completing your order so we may successfully contact you.

    The following Manufacturers restrict shipping product out of the US:

    Bauer, Reebok, CCM, Easton, and Warrior.

Free Shipping Domestically

For orders over $99, we offer free shipping within the 48 Continental USA States. Excludes Hawaii, Alaska, Puerto Rico, International and APO/FPO orders. Does not apply to gift certificates. This only applies to normal Smart Post ground delivery within the continental, domestic U.S. and only to merchandise that does not exceed certain size and weight limitations.

Oversized or heavy items (such as Leg Pads, Wheel Bags, Goals or Pucks (cases)) do not qualify for our Free Shipping promotion. Orders that exceed the carrier's size or weight limitations will have the carrier's surcharges related to the excess size or weight passed through to the customer.

Shipping Costs

We utilize real time quotes from our preferred shipping carriers in the interests of providing our customers with the lowest possible prices. We do not consider shipping as an area to generate additional profit or a way to offset our discounted product prices to our customers. In some instances of large orders, multiple boxes may be required and the shipping rates designated in the order may not calculate multiple boxes. We will contact you with any additional shipping before processing the order.

Next Day Air & 2nd Day Air

There are a variety of delivery options that you may select. Please note that the times stated in the delivery description (e.g., “Next Day Air”) only describe the time the carrier indicates it will take to get to you once the carrier has picked up the order. “Next Day Air” does not necessarily mean you will get your equipment the day after you place your order. Hockey World reserves the right to change the shipping method if that means the delivery of the merchandise will take place at or before the time delivery would have occurred under the option you chose. For example, if normal ground delivery would get your merchandise to you in one day and you ordered "2nd Day Air" we reserve the right to employ normal ground shipping.

Warranties, Guarantees & Offers

All items are guaranteed under the manufacturer's limited warranty. Warranty covers defective material or defective workmanship. Abuse, improper care or improper use is not covered by warranty. Items must be seen by our inspection department before any decision can be made. Some warranties are covered directly through the manufacturer so be sure to call before sending any product. Some manufacturers may choose to repair rather than replace an item. Items sent back to the manufacturer for repair or evaluation may take 4-6 weeks. On all warranty issues, the consumer is responsible for shipping cost to and from our location.

Best Price Guarantee

We want your business and we want you to be completely satisfied. That includes offering the best prices on the widest selection of hockey equipment. Read all about how to take advantage of our Best Price Guarantee .

Promotional Offers & Discounts

From time to time, we make special offers through various advertising. Our offers and discounts are valid for in stock items only (no back orders, custom orders or special orders). They do not apply to oversized items, including Ice'N Go Rinks, Practice Partner Goals and Pucks (case), or any items specified as being excluded from an individual promotional offer or discount. In addition, special offers and discounts cannot be combined with other offers.

If you did not find the answer to your question, please check our FAQs or Contact Us.