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Shipping & Returns

Customer Service

We work hard to make sure every experience you have with us goes smoothly and you get exactly what you need and wanted. Should you have any questions, need to make any changes, want to check on the status of an order, make a return or exchange, here’s how you do it. Or you can feel free to Contact Us directly.

Returns & Exchanges

Exchanges

If you need to exchange a product that doesn’t fit or wasn’t what you thought you needed, no problem. We will gladly exchange any new product for a different size, color, or item. We do NOT charge a restocking fee. You will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. This ensures the new product is in stock and is being reserved for you. The new order will ship immediately and a credit will be issued once the return arrives.

Return Policy

All returns must be received within 30 days of your invoice date. We can’t accept any returns after 30 days for any reason. Used items are not eligible for refunds or exchanges. Freight is the responsibility of the customer for returns for any reason. Shipping and handling charges are non-refundable. Refused deliveries will be charged $15 and returns without a Return Authorization (RA) number are subject to a minimum 25% restocking fee.

All returns must include:

Exclusions & Terms:

Order Changes & Status

Change or cancel an order

If you need to make any changes to or cancel an order, please call us toll free in the U.S. at 1 (800) 888-GOAL (4625) to make the request before it ships, if at all possible. If a tracking number has been emailed to you, then it is too late to change an order. International customers can call +1 (810) 743-4015.

Domestic, APO/FPO, International

We ship anywhere in the world. NOTE: Oversized or overweight items may be subject to additional shipping charges. Be sure to allow appropriate time for processing and handling of your order. Our shipping carriers make their pick-up at 5:00pm ET. Hockey World makes every effort to process and ship your order as quickly as possible.

Here are all of the shipping options available to you:

Free Shipping Domestically

For orders over $99, we offer free shipping within the 48 Continental USA States. Excludes Hawaii, Alaska, Puerto Rico, International and APO/FPO orders. Does not apply to gift certificates. This only applies to normal Smart Post ground delivery within the continental, domestic U.S. and only to merchandise that does not exceed certain size and weight limitations.

Oversized or heavy items (such as Leg Pads, Wheel Bags, Goals or Pucks (cases)) do not qualify for our Free Shipping promotion. Orders that exceed the carrier's size or weight limitations will have the carrier's surcharges related to the excess size or weight passed through to the customer.

Shipping Costs

We utilize real time quotes from our preferred shipping carriers in the interests of providing our customers with the lowest possible prices. We do not consider shipping as an area to generate additional profit or a way to offset our discounted product prices to our customers. In some instances of large orders, multiple boxes may be required and the shipping rates designated in the order may not calculate multiple boxes. We will contact you with any additional shipping before processing the order.

Next Day Air & 2nd Day Air

There are a variety of delivery options that you may select. Please note that the times stated in the delivery description (e.g., “Next Day Air”) only describe the time the carrier indicates it will take to get to you once the carrier has picked up the order. “Next Day Air” does not necessarily mean you will get your equipment the day after you place your order. Hockey World reserves the right to change the shipping method if that means the delivery of the merchandise will take place at or before the time delivery would have occurred under the option you chose. For example, if normal ground delivery would get your merchandise to you in one day and you ordered "2nd Day Air" we reserve the right to employ normal ground shipping.

Warranties, Guarantees & Offers

All items are guaranteed under the manufacturer's limited warranty. Warranty covers defective material or defective workmanship. Abuse, improper care or improper use is not covered by warranty. Items must be seen by our inspection department before any decision can be made. Some warranties are covered directly through the manufacturer so be sure to call before sending any product. Some manufacturers may choose to repair rather than replace an item. Items sent back to the manufacturer for repair or evaluation may take 4-6 weeks. On all warranty issues, the consumer is responsible for shipping cost to and from our location.

Best Price Guarantee

We want your business and we want you to be completely satisfied. That includes offering the best prices on the widest selection of hockey equipment. Read all about how to take advantage of our Best Price Guarantee .

Promotional Offers & Discounts

From time to time, we make special offers through various advertising. Our offers and discounts are valid for in stock items only (no back orders, custom orders or special orders). They do not apply to oversized items, including Ice'N Go Rinks, Practice Partner Goals and Pucks (case), or any items specified as being excluded from an individual promotional offer or discount. In addition, special offers and discounts cannot be combined with other offers.

If you did not find the answer to your question, please check our FAQs or Contact Us.